How to Cancel Your Subscription & Change Packages

This guide applies to both I Love Fourways and Blue Heart Communities members.

You can cancel your subscription at any time from your account dashboard. Cancelling stops future billing while keeping your Verified ID active until the end of your current paid period.

Just want to cancel without switching? See Cancel My Verified ID for the quick version.

Important: Packages Are Separate Products

Our packages are not upgradeable subscriptions. Each package is its own separate product, which means:

You cannot upgrade or downgrade within the same subscription
To change packages, cancel your current subscription, wait for it to end, and sign up again on the new package

What Happens When You Cancel

When you cancel your subscription:

Future billing is cancelled immediately
Your Verified ID stays active until the end of your current billing period
You'll continue to have posting access until your renewal date
No further payments will be taken after cancellation
Your access automatically expires once the current term ends

Cancelling does not remove your Verified ID or posting access immediately unless your paid period has already ended.

"Pending Cancellation" Is Normal

After cancelling, your subscription will usually show as Pending Cancellation. This is expected and means:

Your subscription is cancelled
Your Verified ID stays active until the next renewal date
No further payments will be taken

You don't need to do anything else.

Why You Might Not Be Able to Change Packages Immediately

If your Verified ID is still active (because it's pending cancellation), the system may prevent you from signing up again until your current subscription fully ends.

Need it cancelled immediately so you can switch packages? Email us at hello@blueheart.africa and we'll manually action the full cancellation.