How to Cancel Your Subscription & Change Packages

(I Love Fourways / Blue Heart)

You can cancel your subscription at any time from your account. Cancelling stops future billing while allowing your current listing access to continue until the end of your paid period.

Please note: packages are not upgradeable subscriptions.

Each package is a separate product.

This means:

You cannot upgrade or downgrade inside the same subscription.

To change packages, you must cancel your current subscription and then sign up again on the new package.

What Happens When You Cancel

When you cancel your subscription:

Your subscription and future billing will be cancelled immediately
Your listing access will remain active until the end of your current billing period
You will continue to have posting access until your renewal date
No further payments will be taken after cancellation
Your listing will automatically expire once the current term ends

Cancelling does not remove your listing or posting access immediately unless your paid period has already ended.

⚠️ “Pending Cancellation” is Normal

After cancelling, your subscription will usually show:

Pending Cancellation

This means:

Your subscription is cancelled
Your listing stays active until your next renewal date
No further payments will be taken

Why You Might Not Be Able to Change Packages Immediately

If your listing is still active (because it is pending cancellation), the system may prevent you from signing up again until the current subscription fully ends.

📩 Need it cancelled immediately so you can re-list now?

If you want to change packages right away and the system won’t allow you to re-list:

✅ Email us and we will manually action the full cancellation.

📧 hello@blueheart.africa